Refund policy

Last Updated: 11 December 2023

Thank you for choosing E-Vicky's. This Refund Policy outlines the terms and conditions governing refunds for the services provided by our E-vickys platform. Please read this policy carefully before making any purchase or availing of our services.

E-Vickys - Refund Policy

1. Overview

At E-Vicky's, we are committed to providing a high-quality learning experience for our users. We understand that circumstances may arise where a refund is necessary. This policy outlines the situations in which refunds may be granted and the process for requesting a refund.

2. Eligibility for Refund

a. Technical Issues

If a user encounters technical issues that prevent them from accessing the purchased content or courses, and these issues cannot be resolved within a reasonable time frame, a refund may be considered.

b. Dissatisfaction with Course Content

If a user is dissatisfied with the content of a course and can provide a valid reason for their dissatisfaction, they may request a refund within a specified time frame.

c. Course Cancellation

In the event that E-Vicky's cancels a course for any reason, users who have already enrolled may be eligible for a full refund.

d. Duplicate Purchase

If a user accidentally makes a duplicate purchase of the same course or subscription, a refund may be considered upon verification of the duplicate transaction.

3. Non-Eligibility for refund

Refunds will not be granted under the following circumstances:

a. Completed Courses

Refunds will not be issued for courses that have been completed or where the user has already accessed a significant portion of the course content.

b. Change of Mind

Refunds will not be granted for purchases made due to a change of mind or if the user simply decides not to complete the course.

c. Violation of Terms of Service

Users who violate our Terms of Service will not be eligible for a refund. This includes but is not limited to cases of academic dishonesty, account sharing, or any other breach of our terms.

4. Refund Process

Users seeking a refund must follow the process outlined below:

a. Contact Support

Users must contact our customer support team through the designated channels to initiate a refund request. The request should include the reason for seeking a refund and any supporting documentation.

b. Evaluation

Our support team will evaluate the request and determine whether it meets the eligibility criteria outlined in this policy.

c. Notification

Users will be notified of the decision regarding their refund request within a reasonable time frame.

d. Refund Processing

If a refund is approved, the refund will be processed using the same payment method used for the original purchase. The time it takes for the refund to be reflected in the user's account may vary depending on the payment method and financial institution.

5. Modifications to the Refund Policy

E-Vicky's reserves the right to modify or update this Refund Policy at any time. Users will be notified of any changes through the platform or via email. It is the user's responsibility to review this policy periodically for any updates..

6. Contact Information

For any questions or concerns regarding this Refund Policy, users can contact our customer support team at info@evickys.com.

By using E-Vicky's, users agree to abide by the terms and conditions outlined in this Refund Policy. Failure to comply with these terms may result in the denial of a refund request.